Privacy Policy

This notice explains what Highland Plumbing & Heating Ltd does with personal information, and what rights you have over it. It is written to meet the UK General Data Protection Regulation and the Data Protection Act 2018.

Who is responsible for your information

Highland Plumbing & Heating Ltd is the data controller. We are a private limited company registered in England and Wales, company number 11042505, with our registered office at 24 Court Farm Close, Netheravon, Salisbury, Wiltshire, SP4 9QX.

If you have any question about this notice, or about information we hold on you, contact us using the details on the home page.

What we collect, and when

This website has no contact form, no account area and no shop. We do not collect anything from you simply because you visited it.

We collect personal information when you get in touch with us, or when we carry out work for you. That is usually:

• your name, telephone number and email address;
• the address of the property the work relates to, which may be your home address;
• what you have asked us to look at, including notes, measurements and photographs of the work;
• records of the work we carried out, parts fitted, and any certificates or commissioning records issued;
• payment details such as the bank account a payment came from. We do not store card numbers.

Our web host keeps standard server logs, which include your IP address, browser type and the pages requested. These are generated automatically by the web server, are used only to keep the site running and secure, and are deleted on the host’s normal rotation.

Why we are allowed to hold it

• To perform a contract with you. Quoting for work, carrying it out, ordering parts and invoicing.
• To meet a legal obligation. Keeping accounting records, and keeping installation and commissioning records where a registration scheme or building regulations require it.
• Our legitimate interests. Keeping a history of work done at a property so that we can service or repair it sensibly later, and defending ourselves if a complaint or claim is made. We only rely on this where it does not override your own rights.

We do not send marketing emails or texts, and we do not buy or sell contact lists.

Who else sees it

We share personal information only where we need to:

• manufacturers and suppliers, where a warranty or a parts order has to be registered in your name;
• our accountant and, where required, HM Revenue & Customs;
• our insurer and, if it ever came to it, our legal advisers;
• other trades working on the same job, where you have asked us to co-ordinate with them.

We do not transfer personal information outside the UK.

How long we keep it

• Enquiries that do not become work: up to 12 months, then deleted.
• Customer and job records, invoices and certificates: six years after the end of the tax year the work falls in, which is the period HMRC requires. Installation records for notifiable work may be kept longer where a scheme requires it.
• Photographs of work: kept as a record of the job. Where we would like to use a photograph publicly, we ask first, and we do not identify the property.

Your rights

You have the right to ask us for a copy of the information we hold about you, to have it corrected if it is wrong, and in some circumstances to have it deleted, to restrict how we use it, to object to our using it, or to receive it in a portable format. Where we rely on your consent for something, you can withdraw it at any time.

Ask us using the contact details on the home page. We will respond within one month. There is no charge.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office, which regulates data protection in the UK: ico.org.uk/make-a-complaint, or by telephone on 0303 123 1113.

Automated decisions

We do not make any decision about you by automated means, and we do not profile you.

Changes

If this notice changes we will update it here and change the date shown at the top of the page.