Accessibility

We want this site to be usable by as many people as possible, including anyone using a screen reader, a keyboard rather than a mouse, or a browser set to large text.

What we have done

• The site is built to aim at WCAG 2.2 level AA.
• Every page works at any window width down to a small phone, and at 400% browser zoom, without content being lost or needing to be scrolled sideways.
• All text is checked for contrast against its background.
• Every photograph has a text description, and the headings on each page follow a proper order, so a screen reader can make sense of the structure.
• Everything can be reached and operated with a keyboard alone. The focus outline is left visible rather than removed, and there is a “skip to content” link at the top of each page.
• The site respects the “reduce motion” setting if your device has it turned on.
• No text is presented as an image, so it all reflows and resizes.

Known limitations

• Photographs of work in progress are described in general terms. Some technical detail visible in a picture is not fully conveyed in words.
• The site has not yet been tested with assistive technology by a disabled user, only against automated and manual checks.

Telling us about a problem

If something on this site is hard to use, please tell us — it is useful to know, and we would rather fix it. Contact us using the telephone number or email address on the home page, and say which page gave you trouble and what happened.

If you need information from this site in another format, ask and we will provide it.

Scope of this statement

This statement applies to this website only. Highland Plumbing & Heating Ltd is a private company and is not subject to the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. We publish this statement because it is good practice, and because the Equality Act 2010 requires service providers to make reasonable adjustments.